At Bticolours, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Returns – You have 30 calendar days to return an item from the date you received it. – To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Refunds – Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. – If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Exchanges – If you would like to exchange an item, please contact us to discuss the available options. Exchanges are subject to product availability. Damaged or Defective Items – If you receive a damaged or defective item, please contact us immediately with details and photos of the damage. We will work with you to resolve the issue promptly. Contact Us If you have any questions about our Refund and Return Policy, please contact us.